Terms of Service

General Provisions

1. Terms of Service. Rules that define conditions of use of the Website and the Store by Users, and constitute the regulations for the provision of electronic services in the Act on the provision of electronic services. The Regulations specify in particular the rules for using the Store, placing an Order, delivering the ordered Products, paying the price of the ordered Products, the Consumer's rights to withdraw from the Sales Agreement, as well as the rules for submitting and considering complaints.

2. Acceptance of the Terms of Service. The Sales Agreement is concluded and implemented under the terms and conditions specified in these Regulations. Acceptance of the Regulations is a condition for concluding and implementing the Sales Agreement. Starting to use the Electronic Services is tantamount to accepting the Regulations.

3. Store Customers. The Store is intended for both the Consumer and the Entrepreneur, subject to the differences provided for in the Regulations.

4. Authorized Representative of the Entrepreneur. A natural person acting on behalf of the Entrepreneur, concluding a Sales Agreement, by accepting the Regulations, confirms that he or she is authorized to act on behalf of and on behalf of the Entrepreneur.

Ordering Products

1. Invitation to Conclude a Contract. Announcements, price lists, advertisements, and other information about Products displayed in the Store constitute an invitation to conclude a Sales Agreement within the meaning of Art. 71 of the Civil Code.

2. Prices. The prices on the Store's website do not include any delivery costs and payment costs that are provided to the Buyer in the process of placing the Order.

3. Order Placement. The Buyer placing the Order completes the Order by selecting the Product(s) in which he is interested. A Product is added to the Order by selecting the “ADD TO CART” command under a given Product presented on the Store's website. After completing the entire order and indicating the Delivery method and payment details in the “CART”, the Buyer places the order by sending the Order Form to Natu.Care and selecting the “PLACE ORDER” button. Each time before sending the Order to Natu.Care, the Buyer is informed about the total price for the selected Product and Delivery, as well as about all additional costs that he is obliged to incur in connection with the Sales Agreement.

4. Use of the Account. Placing an Order does not require creating an Account. However, it requires providing the data necessary to complete the Order.

5. The moment of concluding the Sales Agreement. Placing an Order constitutes an offer by the Buyer to Natu.Care to conclude a Sales Agreement for the Products included in the cart. Confirmation of receipt and acceptance of the Order by Natu.Care takes place by sending an e-mail to the person placing the order. Upon receipt of the above e-mail, the Sales Agreement is concluded.

6. Confirmation of the Sales Agreement. After concluding the Sales Agreement, the terms of the concluded Sales Agreement are confirmed, made available, recorded, and secured by sending the Buyer an e-mail containing confirmation of the conclusion of the Sales Agreement along with the specifications of the placed Order.

7. Ordering Products in the subscription model. By choosing to purchase Products in the subscription model, the User concludes an agreement for periodic delivery of selected Products and consents to the payment operator periodically charging the price of the Products and the cost of Delivery (if the Delivery is paid) for the subscription period in accordance with the set frequency. If the selected subscription is for an indefinite period, the User may terminate the Product subscription agreement at any time via the resignation link available in the Customer Panel or by contacting Natu.Care, but no later than 5 days before the start of the next cycle. For the avoidance of doubt, it is confirmed that the rules for terminating the Product subscription contract specified in the preceding sentence do not limit the User's right to withdraw from such a contract on the terms provided for in the Regulations.

8. Withdrawal from the Sales Agreement—unavailability of the Product. If there is a shortage of the Product ordered by the Buyer or if the ordered Product is temporarily unavailable, Natu.Care will inform the Buyer about this fact by contacting the telephone number or e-mail address provided by the Buyer. If the Buyer does not consent to the execution of the Order in a different form within 14 days (e.g. by replacing the Product with a similar one with similar properties and price) from the conclusion of the Sales Agreement, Natu.Care will be entitled to withdraw from the Sales Agreement within this period, and if the Buyer agrees, the Sales Agreement will be completed without the missing Product or on another date.

9. Withdrawal from the Sales Agreement—incorrect price. If the Seller finds that the price of the Product has been incorrectly specified on the Store's website, Natu.Care will inform the Buyer about this fact by contacting the telephone number or e-mail address provided by the Buyer. If the Buyer does not consent to the execution of the Order at the updated price, Natu.Care has the right to withdraw from the Sales Agreement within 14 days from the conclusion of the Sales Agreement, and if the Buyer agrees, the Sales Agreement will be completed without the Product incorrectly priced by Natu.Care.

10. Withdrawal from the Sales Agreement—price change. If, for reasons beyond Natu.Care's control, there are sudden circumstances affecting the price change (e.g. change in exchange rates, changes in prices of suppliers or sub-suppliers), Natu.Care is entitled to withdraw from the Sales Agreement, and withdrawal from the Sales Agreement is possible only after informing the buyer about changing the price and proposing a new price. If the Buyer does not accept the new price within 14 days, Natu.Care is entitled to withdraw from the Agreement within this period.

11. Withdrawal from the Sales Agreement for reasons attributable to the Buyer. The Buyer is obliged to comply with the terms of the Sales Agreement, the principles of social coexistence and good manners. Natu.Care is entitled to refuse to conclude the Sales Agreement, suspend the execution of the Order, or withdraw from the Sales Agreement within 7 days of detecting the violation—at its discretion—in the event of persistent violation of the provisions of the Regulations by the Buyer, in particular ordering cash on delivery shipments and refusing to accept them.

12. Combining orders. Natu.Care reserves the right to combine orders placed by the Buyer at short notice and send them to the Buyer in one shipment or in a smaller number of shipments than would result from the number of orders placed. This Natu.Care entitlement does not affect the order processing time or delivery costs.

Payments

1. Payment methods. The Buyer may choose the payment methods for the ordered Products available on the Store's website. The payment methods available to a given Buyer may vary depending on the country from which the Order is placed.

2. Consequences of non-payment. The Sales Agreement shall be terminated within 5 days of placing the Order if the Seller does not receive payment. Termination of the Sales Agreement in the manner described in this section does not apply to situations where the payment is to be made on delivery.

3. Accounting document. Natu.Care documents the sale of Products by issuing a VAT invoice or receipt.

4. Invoice. In order to receive a VAT invoice, the Buyer should declare at the time of purchase that he or she is purchasing the Product as an Entrepreneur. The above declaration is submitted by entering the company name and NIP number in the appropriate field when completing the Order form. The Buyer accepts the issuance and sending of invoices in electronic form to the e-mail address. The moment of receipt of the invoice by the Buyer is deemed to be the moment when electronic correspondence with the attached invoice is received on the Buyer's mail server.

Deliveries

1. Delivery area. Orders are processed by Natu.Care only in Poland and the European Union.

2. Counting deadlines. The Delivery and Order completion dates indicated on the Store's website are counted in Business Days:

   1. from the date of crediting the Natu.Care bank account—if the Buyer chooses the payment method: transfer, electronic payment, or payment card;

   2. from the date of conclusion of the Sales Agreement—if the Buyer chooses the cash-on-delivery method.

3. Delivery Dates. The approximate delivery time is 3-4 Business Days throughout Europe for standard parcels and 2-3 Business Days for express delivery. Detailed information about the planned delivery date will be made available when placing the order.

4. Delivery costs. Possible Delivery costs are indicated to the Buyer when placing an Order in the Store via the Order Form. These costs depend on the payment method chosen by the Buyer, Delivery, as well as current promotions. Delivery costs are also indicated on the Store's website.

5. Product Collection. Upon receipt of the Product, the Buyer is obliged to check the condition of the shipment. If deficiencies or damage are found, the Buyer should take steps necessary to determine the Supplier's liability, in particular, prepare a damage report together with the Supplier.

6. Extension of delivery time. Natu.Care reserves the right to extend the deadline for order processing, and thus for its shipment or delivery, in particularly justified cases, such as a period of intensified purchasing (e.g. Christmas period), or interruption of supply chains. If the shipment of the Order may be delayed, Natu.Care will notify the Buyer about the expected order processing time.

Promotions and Programs

1. Promotions.Natu.Care may organize promotional campaigns, in particular granting freebies to purchased Products, occasionally discounting Products, and organizing sales. Natu.Care informs about currently organized promotional campaigns on the Store's website or as part of the Newsletter service. Promotional campaigns, freebies, and other marketing campaigns resulting in the Buyer receiving benefits cannot be combined unless Natu.Care has indicated otherwise in the promotion conditions. Discount codes cannot be combined and do not apply to product sets or regular purchases (subscriptions). Discount codes apply only to products with the Natu.Care logo.

2. Loyalty program. Each registered Buyer may participate in the program of accumulating points in exchange for purchases made by the Buyer at Natu.Care ("Loyalty Points"). Detailed possibilities of using Loyalty Points are specified in the current conditions presented on the Website. Loyalty Points collected by Buyers are assigned to their Account and are not transferable. The validity period of Loyalty Points is 2 years and after its expiry, the points will be redeemed.

3. Referral program. Each registered Buyer may participate in the Natu.Care referral program by sending a code dedicated to the Buyer to third parties. If the sent code is used by a third party, the Buyer is awarded Loyalty Points. Detailed rules for calculating Loyalty Points under the referral program are specified in the current terms and conditions presented on the Website.

The right to withdraw from the Sales Agreement

1. Consumer. The Buyer who is a Consumer, pursuant to Art. 27 of the Act on Consumer Rights, has the right to withdraw from the Sales Agreement, without giving a reason and without incurring any costs, subject to the costs of returning the Product, within 14 days from the conclusion of the Sales Agreement, and in order to meet this deadline it is sufficient to send a declaration of withdrawal before its expiry.

2. Product return costs. The direct cost of returning the Product, such as shipping, is borne by the Buyer. Natu.Care does not accept parcels sent at the addressee's expense or cash on delivery.

3. Form of declaration of withdrawal. The Consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to Natu.Care. Withdrawal from the Sales Agreement may be made using the template form prepared by Natu.Care. The declaration may be sent to Natu.Care via e-mail or by post to Natu.Care. To meet the deadline, it is enough to send the declaration before its expiry.

4. Exclusion of the right of withdrawal. The right to withdraw from the Sales Agreement does not apply in the cases specified in Art. 38 of the Act on Consumer Rights, in particular in relation to the Sales Agreement, the subject of which is:

   1. an item that deteriorates quickly or has a short shelf life;

   2. an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery.

5. Effect of withdrawal. In the event of withdrawal from the Sales Agreement, it is considered null and void. The Consumer is obliged to return the Product to Natu.Care immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement, unless Natu.Care offered to collect the Product itself. To meet the above deadline, it is enough to return the Product to Natu.Care's address before the deadline expires.

6. Method of refunding the payment. If the Consumer effectively exercises the right to withdraw from the Sales Agreement, the amount paid by him, including the costs of delivering the goods to the Consumer, will be refunded via the same payment channel that was used to pay for the goods, unless the Consumer has expressly agreed to a different a payment method that does not involve any costs for him.

7. Withholding refund of payments. Natu.Care withholds the refund of the payment received from the Consumer until it receives the item back or the Consumer provides proof of sending it back, depending on which event occurs first.

8. Consumer Responsibility. The Consumer is liable for any reduction in the value of the Product resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product. In particular, it is assumed that the returned Product should be unopened, unused and have intact security features. It is assumed that the Product from which the protective foil was removed is a used product whose value has decreased to 0% of its initial value due to the specific features and purpose of the Product.

Warranty

1. Liability under warranty. Natu.Care undertakes to deliver a Product free from physical and legal defects. Natu.Care is liable to the Buyer who is a Consumer under the warranty if the Product has a physical or legal defect.

2. Exclusion of warranty for Entrepreneurs. Natu.Care's liability under the warranty towards Buyers who are Entrepreneurs is excluded.

3. Consumer's complaint rights. If the sold item has a defect, the Buyer may demand that the item be replaced with a defect-free one or that the defect be removed. Natu.Care is obliged to replace the defective item with a defect-free one or remove the defect within a reasonable time without excessive inconvenience to the Buyer.

4. Impossibility or excessive cost. Natu.Care may refuse to satisfy the Buyer's request if bringing the defective item into compliance with the contract in the manner chosen by the Buyer is impossible or would require excessive costs compared to the other possible method of bringing it into compliance with the contract.

5. Withdrawal from the Sales Agreement. The Buyer may submit a declaration of withdrawal from the Sales Agreement or price reduction due to a defect in the sold item. If the Buyer requested that the item be replaced with a defect-free one or that the defect be removed, the deadline for submitting a declaration of withdrawal from the Sales Agreement or price reduction begins upon the ineffective expiry of the deadline for replacing the item or removing the defect.

6. Warranty period. Natu.Care is liable under the warranty if the defect is discovered within two years from the date of delivery of the Product to the Consumer. The claim for removal of the defect or replacement of the Product with a defect-free one expires after one year from the date of detection of the defect. This period may not end before the deadline specified in the first sentence. The expiry of the deadline for identifying the defect does not exclude the exercise of warranty rights if Natu.Care fraudulently concealed the defect.

Complaint Procedure

1. Complaints. Any complaints related to the Product or the implementation of the Sales Agreement may be sent by the Buyer to kontakt@natu.care in electronic or written form.

2. Content of the complaint. It is recommended that the complaint include at least:

3. Buyer's contact details including order number;

   1. description of the problem, defects and possible damage along with sending photos documenting the problem; and

   2. the Buyer's request regarding the method of handling the complaint.

4. Deadline. Complaints are considered within 14 days from the date of receipt. If the complainant needs to complete the information, the deadline may be extended by the waiting time for Natu.Care to provide the missing information.

Services Provided Electronically

1. Types of services. Through the Website and Store, Natu.Care provides Users with the following free services electronically:

   1. running and maintaining the Account.

   2. Newsletter service.

2. User's account. Creating an Account is possible after successfully completing the Registration Form with the following data: name, surname, e-mail address. To create an Account, it is also necessary to set an access password. Creating an Account is voluntary. A Buyer who wants to place an Order may do so without creating an Account.

3. Newsletter. The User's use of the Newsletter requires providing an e-mail address and consent to receiving the Newsletter.

4. Free of charge services provided. Electronic Services provided by Natu.Care are free of charge.

5. Duration of provision of Electronic Services. Electronic services are provided to the User for an indefinite period of time. Natu.Care is entitled to terminate the provision of Electronic Services with immediate effect if the User violates the terms of the Regulations and in the event of termination of business. The declaration of termination of the contract for Electronic Services is made by sending the User an appropriate declaration to the e-mail address provided during registration. The User may unsubscribe from the services (terminate the Electronic Services contract) at any time by sending an e-mail to kontakt@natu.care as well as—in the case of the Newsletter service—using the appropriate link located at the bottom of the Newsletter message.

6. Technical conditions. In order to cooperate with the Natu.Care IT system and use Electronic Services, the User is required to have a device connected to the Internet with any web browser that supports the UFT-8 code page installed; no additional extensions or plug-ins are required.

7. User Obligations. The User is obliged to use the Website and Electronic Services in a manner consistent with the law, good customs and principles of social coexistence. Posting any illegal content is prohibited. The user should provide true and current data. Natu.Care is not responsible for the consequences of providing false or outdated data.

8. Complaints about electronic services. Complaints relating to Electronic Services may be submitted electronically to the following address: kontakt@natu.care or in writing to the following address: Natu.Care. Complaints are considered within 14 days.

Personal Data

1. Personal data administrator. The administrator of Users” personal data is NaruCare.

2. Purposes of data processing. Users” personal data will be processed in connection with and for the purpose of implementing contracts for the provision of electronic services and Sales Agreements in a manner consistent with the provisions of the GDPR.

3. Privacy policy. Detailed information regarding the processing of Users” personal data can be found in the Privacy Policy.

Out-of-Count Methods of Resolving Disputes

1. Out-of-court dispute resolution. Detailed information on out-of-court methods of dealing with complaints and pursuing claims is available at the offices and on the websites of district (municipal) consumer ombudsmen, provincial trade inspection inspectors and on the website of the Office of Competition and Consumer Protection.

2. Out-of-court methods of resolving disputes and pursuing claims that may be used by the Consumer include:

   1. the Consumer submits a request to the Provincial Inspector of Trade Inspection to resolve the dispute between the Consumer and the Seller,

   2. submitting a request for the case to be heard before a permanent consumer arbitration court operating at the Provincial Inspectorate of the Trade Inspection,

   3. using free legal assistance from municipal or district consumer ombudsmen,

   4. using legal assistance provided by non-governmental organizations, such as the Consumer Federation, the Association of Polish Consumers,

   5. pursuing claims by submitting a complaint via the EU ODR online platform, available at: https://ec.europa.eu/consumers/odr/

Intellectual Property

1. Property. All content posted on the Website and the Store, including texts, photos, graphics, audio and video files, is the property of the Seller, unless expressly stated otherwise.

2. Limited right of use. This content is protected by copyright and may only be used for personal use without the owner's consent, and may not be publicly used in any way without the owner's written consent, reproduced, changed, etc.

3. Trademarks and logos. The use of the Natu.Care logo and name without obtaining the prior consent of Natu.Care is prohibited.

4. Grant of license by the User. If the User provides Natu.Care with content protected by intellectual property rights, in particular photos and videos (hereinafter referred to as “Content"), upon transferring such Content, the User grants Natu.Care a non-exclusive, transferable license, including the right to sublicense, free and global use, use, distribute, modify, run, reproduce, publicly perform or display, translate, and exercise derivative rights to the Content.

5. Consent to use the image. Upon submitting Content containing the User's image, the User expresses free consent to the use and dissemination of his/her image by Natu.Care, including through publication on the Website and Natu.Care's social media channels. If the Content contains the image of other people, the User declares that he has obtained consent from such people to use and distribute their image by Natu.Care.

Final Provisions

1. Limitation of Liability. Natu.Care's liability for damages for non-performance or improper performance of contracts is limited to actual losses incurred by the User. Natu.Care's liability for lost benefits is excluded.

2. Jurisdiction of the court. The court competent to hear disputes related to the subject of these Regulations to which the Entrepreneur is a party is the common court for the registered office of Natu.Care, and in matters to which the Consumer is a party, the court competent according to general provisions.

3. Change of regulations. Natu.Care allows for the possibility of changing the provisions of these Regulations, in particular in the event of changes in applicable law, changes in payment methods, changes in the method of delivery or provision of electronic services covered by the Regulations. Natu.Care will publish the uniform text of the amended Regulations on the Store's website, indicating the effective date.

4. Application of the amended Regulations to placed Orders. Changes to the Regulations come into force from the date indicated in the information and apply to Sales Agreements concluded from that date. Changes to the Regulations will not affect placed and processed Orders, which are covered by the Regulations in force at the time of placing the Order.

5. Changes to the regulations regarding Users using Electronic Services. Natu.Care will inform Users who have concluded an agreement for the provision of Electronic Services about changes in the Regulations via e-mail. If the amended Regulations are not accepted, Customers may terminate the contract for the provision of Electronic Services with immediate effect within fourteen days from the date of receipt of the e-mail.

6. These Regulations are valid from December 12, 2023.